The Truth about Customer Service

As technology evolves, the customer service experience becomes less and less about quality and more about quantity. Big corporations tend to care more about the number of people they are servicing and less about the level of service. Face to face customer service is easier to cope with because a level of social behaviour is expected. However, over the phone customer service is much more open, resulting in customers being more prone to speak their minds and express their frustrations in a less subtle manner.

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A pit of snakes

In the book of Genesis, we are told of the beautiful garden of Eden, where Adam and Eve lived. Created on the sixth day, the couple were instructed by God to enjoy the garden and all of the wonders it had to offer. The only exception was, they were not to eat the apple from the tree of knowledge. One day, while exploring the garden, Eve saw a snake hanging from one of the trunks of the tree. The snake tempted Eve with the apple from the tree of knowledge advising  that by eating the forbidden fruit she would become God’s favorite and wonderful things were going to happen. Eve fell into temptation and bit the apple. She continued the deed by tempting Adam to do the same. God became disappointed in his creations and abolished them from the garden.

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Technology is slowly destroying us

While walking down the street on a busy Monday afternoon, I noticed a lot of people don’t pay attention to their surroundings or what’s around them. They are either too busy looking down on their phone screen or are emerged in deep conversation, resulting in them blocking pathways and getting dirty looks from those who are in a hurry. You see it everywhere, not just on the streets. While out on dates or during concerts, everyone is on their smartphones or tablets. Why have people become so addicted to technology and are forgetting to live their lives and appreciate those defining moments?

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Step Inside and see the Devil in I…

Have you ever loved something so much you kept coming back for more? The desire to feel a natural high and have the adrenaline pumping through your veins becomes more and more irresistible with each waking moment. Yesterday was one of those days… a day that started like any other but unlike most days, the opportunity for chaos was upon us. It was going to be a test of stamina, strength and endurance.

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